Return of Merchandise Authorization

RMA – PROCEDURE

Customer initiates the RMA by Sending MaxxLan BV the fully completed Request for Return of Merchandise Authorization and

• Authorizing the credit card charge for the Diagnostic Fee, or

• Issuing a facsimile check for the Diagnostic Fee, or

• Ensuring payment of the Diagnostic Fee through a mutually agreeable mechanism;

1. Following receipt of payment assurance, MaxxLan BV will issue Customer a RMA Number. This number is active for a period of fourteen (14) days from issuance and must be displayed on the outside of all packages returned to MaxxLan BV;

2. Customer must pack and send the merchandise freight pre-paid to MaxxLan BV at Den Sliem 89, 7141 JG, GROENLO, The Netherlands;

3. Customer is responsible for any and all damage that occurs to the merchandise that occurs in transit. Shipment shell be C.I.F. (Customer bear Costs, Insurane and Freight);

4. MaxxLan BV will evaluate the merchandise to determine if any repairs are

   necessary to make the merchandise operable;

5. Upon completion of the evaluation, MaxxLan BV will contact Customer either through e-mail or facsimile when there will be any costs of repair;

6. Customer may authorize the repairs as well as ensuring payment for such repairs or Customer may elect to have the unit returned without any repairs. MaxxLan BV shall be under no obligation to perform any repairs without prior authorization and assurance of payment;

7. If repairs are necessary and authorized, MaxxLan BV shall complete the repairs and return the merchandise to Customer at own expense.